Returns and exchanges

What can be returned

• Products that are unopened, unused and still sealed in their original packaging.
• Items that arrived damaged, faulty or different from what you ordered (please tell us within 2 days of delivery).
• For hygiene and safety, opened or used items (such as face masks, coffee, tea and cleaning products) and items past or close to their expiry date may not be accepted, unless they arrived damaged or faulty.

How to ask for a return or exchange

• Contact us within 7 days of delivery. Give your order number and the reason.
• We will confirm whether the return is accepted and explain how to send the item back.
• Pack the product securely in its original packaging. Keep the courier receipt until we confirm we have received it.

Refunds and exchanges

Once we have received and checked the product, we will exchange it for another pack size or product (if available) or refund the price paid. We will agree the refund method with you.

If the return is because of our mistake or a faulty product, we cover the return delivery. For other returns, the return delivery cost is usually paid by the customer.

Cancelling an order

To cancel before your order is shipped, contact us as soon as possible with your order number. Once it has been handed to the courier, it follows the return process above.