Privacy policy

What we collect

• Order details: your name, email address, phone number, delivery address, any note you add, and what you ordered.
• Account details, if you create an account: your name, email address, saved addresses and a password (stored in a protected, hashed form, never as plain text).
• Technical data needed to run and protect the shop: your IP address (used to limit abuse such as repeated sign-in attempts or order spam) and short-lived cookies.

Why we use it

• To process, deliver and support your order, and to contact you about it.
• To manage your account, if you have one.
• To keep the shop secure and to meet our legal and accounting duties.

Cookies

We use only the cookies the shop needs to work: one that keeps you signed in and protects forms, and one that remembers the items in your cart. We do not use advertising or analytics cookies.

Who we share it with

We share your name, phone number and delivery address with the courier so that they can deliver your order. We do not sell your personal information.

If the shop uses web fonts from Google Fonts, your browser requests those fonts directly from Google when a page loads, and Google may see your IP address.

How long we keep it

We keep order records for as long as we need them for accounting, tax and dispute purposes. Account details are kept until you ask us to delete the account.

Your choices

You can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you. Email us at admin@shophivepk.com or use our contact page. We may need to keep some order records where the law or our accounts require it.

Changes to this policy

If we change this policy, we will update this page and the date at the top.